Shipping policy

1. Order Processing Time

  • Orders are usually processed within 1–2 business days after confirmation.
  • Orders placed during weekends, holidays, or high-demand periods may require additional processing time.
  • Pre-order items follow the estimated delivery timeline mentioned on the product page.

2. Shipping & Delivery Time

Estimated delivery times may vary depending on your location and shipping provider.

Typical delivery times:

  • UAE: 1–5 business days
  • International orders: delivery times may vary depending on destination and customs procedures.

Please note that delivery times are estimates and are not guaranteed.

3. Pre-Orders

Some products may be available for pre-order.

  • Estimated shipping dates for pre-order items are displayed on the product page.
  • Delays may occur due to supplier or shipping issues beyond our control.
  • Customers will be notified in case of significant delays.

If your order contains both in-stock and pre-order items, the shipment may be delayed until all items are available.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

Any customs duties, taxes, or import charges for international orders are the responsibility of the customer.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays caused by incorrect addresses or phone numbers.
  • Failed deliveries due to unavailable recipients.
  • Additional shipping charges resulting from incorrect information.

6. Failed or Refused Deliveries

If an order is refused or delivery fails due to customer-related reasons:

  • Additional delivery charges may apply.
  • Shipping fees are non-refundable.
  • We reserve the right to refuse future Cash on Delivery orders.

7. Tracking Orders

Tracking information will be provided when available after the order has been shipped.

Please allow some time for tracking updates to appear in the courier system.

8. Lost or Delayed Shipments

While we work with reliable shipping partners, delays may occasionally happen.

We are not responsible for delays caused by:

  • Courier companies
  • Customs clearance
  • Weather conditions
  • Public holidays or force majeure events

If your order appears lost, please contact us and we will do our best to assist you.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our support team through the contact information available on our website.