Refund policy

Return & Refund Policy

Last updated: May 2026

Thank you for shopping with us. We value our customers and always aim to provide high-quality products and smooth service. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect.
  • The return request is made within 3 days of receiving the order.
  • The item is unused, unwashed, and in its original packaging with tags attached.

Items that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products damaged due to misuse or improper handling by the customer.
  • Worn, washed, or altered items.
  • Products purchased during clearance or special promotions (unless defective).
  • Pre-order items after shipment has been confirmed.
  • Personalized or custom-made products.

3. Pre-Order Policy

For pre-order products, estimated delivery dates are provided for reference only and may change due to supplier or shipping delays.

  • Pre-orders can only be canceled before shipment confirmation.
  • Once the pre-order item has been shipped, cancellation or refund requests will not be accepted except in case of defects or wrong items.

4. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • Shipping fees are non-refundable unless the error was from our side.

For Cash on Delivery (COD) orders, customers may be asked to provide bank details for the refund transfer.

5. Exchange Policy

We offer exchanges for:

  • Wrong size
  • Wrong item received
  • Defective products

Exchange requests must be submitted within 3 days after delivery and are subject to stock availability.

6. Refused Deliveries

If a customer refuses the order without a valid reason after shipment, we reserve the right to:

  • Deduct shipping and return handling fees from any refund.
  • Restrict future Cash on Delivery orders.

7. Contact Us

For return, exchange, or refund requests, please contact us with:

  • Your order number
  • Photos of the item (if damaged or incorrect)
  • Reason for the request

We will respond as quickly as possible to assist you.

Important Notes

By placing an order on our store, you agree to this Return & Refund Policy.

We reserve the right to refuse returns or refunds that do not comply with the conditions above.